Job Description

Position: Customer Support Associate

Location: Bangalore

Department: Customer Support Associate

Reports To: Head-Sales & Marketing and Operations.

Responsibilities:

Key Responsibilities:

 Handle Outbound Calls: Call customers of Karnataka Bank Limited who

have accounts in KBL in Dormant State.

 Customer Assistance: Assist the Customers in reactivating the dormant

accounts. Acknowledge customer issues, complaints, and concerns in a

professional manner and guide them to the POC.

 Information Confirmation: Confirm necessary information from customers to

process requests, update records, and escalate issues when required.

 Maintain Records: Document call details, interactions, and actions taken in the

company's CRM system.

 Follow Procedures: Adhere to company guidelines and procedures for handling calls

and managing customer interactions.

 Feedback Collection: Obtain and document customer feedback to improve service

quality and report any recurring issues.

 Team Collaboration: Work with team members and supervisors to meet performance

goals and improve service delivery.

Qualifications:

Qualifications:

 Language Proficiency: Fluent in English, Kannada, and at least one South Indian

language (e.g., Tamil, Telugu, Malayalam) or Hindi. Multilingual capabilities are highly

valued. Please note the 3rd language demands will change based upon the company’s

requirements

 Education: Candidates should have a degree irrespective of their experience. (No Diploma or 10+2,

will be entertained)

 Experience: Previous experience in a contact center or customer service role is

preferred but not mandatory.

 Communication Skills: Excellent verbal communication skills, with the ability to

convey information clearly and professionally.

 Customer Focus: Strong commitment to providing exceptional customer service and

maintaining high levels of customer satisfaction.

 Technical Skills: Basic computer skills and familiarity with CRM systems or call center

software.

 Adaptability: Capable of working in a fast-paced environment and adapting to changing

priorities.

Experience Requirements:

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